Privacy Policy

Last updated: 4 November 2026

At Fran Kershaw Coaching, your privacy matters. Trust, discretion and confidentiality are fundamental to the relationships I build with my clients, and I am committed to treating your personal information with the same care and respect.

This Privacy Policy explains how I collect, use, store and protect your personal information when you visit www.frankershaw.com, contact me or engage with my coaching services.

1. Who I Am

This website is operated by Fran Kershaw, an executive coach based in the United Kingdom.

For the purposes of applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), Fran Kershaw is the data controller responsible for personal information collected through this website and in connection with her coaching services.

For questions about this policy or how your information is handled, please contact:

Fran Kershaw
Email: fran@claritybusinesses.com
Website: www.frankershaw.com
Location: United Kingdom

2. Information I Collect

I may collect personal information that you voluntarily provide when you:

• Contact me through the website or by email.

• Enquire about coaching services or arrange a consultation.

• Enter into a coaching relationship.

• Communicate with me in connection with my services.

This information may include your name, email address, telephone number, professional role, organisation and any details you choose to share about your coaching needs.

During a coaching relationship, I may also retain information relevant to our work together, including agreed objectives, correspondence and coaching notes.

My website is hosted by Squarespace, which may automatically process technical information such as your IP address, browser type, device information, pages visited and website interactions to operate and secure the website and, where enabled, provide analytics.

3. How I Use Your Information

I use personal information only where there is a legitimate and lawful reason to do so, including to:

• Respond to enquiries and arrange consultations.

• Provide and manage coaching services.

• Communicate with existing and prospective clients.

• Maintain appropriate business and financial records.

• Operate, secure and improve my website.

• Meet legal or regulatory obligations.

Depending on the circumstances, the lawful basis for processing your information may be the performance of a contract, taking steps before entering into a contract, compliance with a legal obligation, my legitimate interests or your consent where required.

I do not sell your personal information to third parties.

4. Confidentiality and Coaching

Confidentiality is central to my coaching practice.

Information shared during coaching engagements is treated with care and discretion. I do not disclose the content of coaching conversations to employers, sponsors or other third parties without appropriate agreement or another lawful reason to do so.

Where coaching is commissioned or sponsored by an organisation, any arrangements concerning the sharing of information will be clarified as part of the coaching agreement.

There may be exceptional circumstances in which disclosure is necessary, such as where required by law or where there are serious safeguarding concerns.

5. Website Hosting and Third-Party Services

This website is hosted by Squarespace, which provides the platform through which the website operates.

Squarespace may process information about website visitors to deliver, maintain, secure and support its services.

I may also use trusted third-party providers for business activities such as email communications, consultation scheduling, video conferencing and secure document storage.

Where service providers process personal information on my behalf, I take appropriate steps to ensure that it is handled securely and in accordance with applicable data protection requirements.

Some service providers may process information outside the United Kingdom. Where this occurs, appropriate lawful transfer arrangements or safeguards will be used where required.

For more information about Squarespace's data practices, please visit www.squarespace.com/privacy.

6. Cookies and Website Analytics

This website uses cookies and similar technologies to support its functionality and, where enabled, understand how visitors interact with the site.

These may include:

• Essential cookies: Necessary for website functionality, security and performance.

• Analytics and performance cookies: Used, where enabled, to understand website traffic and visitor interactions.

• Third-party cookies: May be used by additional services integrated into the website.

Non-essential cookies that require consent under applicable UK law will only be placed where the necessary consent has been obtained.

You can manage applicable cookie preferences through the website's cookie controls and your browser settings.

Further information about cookies used by Squarespace is available at www.squarespace.com/cookie-policy.

7. How Long I Keep Your Information

I retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing coaching services, maintaining appropriate business records and meeting legal obligations.

Retention periods depend on the nature of the information and applicable legal, contractual or professional requirements.

When personal information is no longer required, it will be securely deleted or anonymised.

8. Your Data Protection Rights

Under UK data protection law, you have certain rights regarding your personal information. Depending on the circumstances, these may include the right to:

• Request access to personal information I hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information.

• Request restriction of, or object to, certain processing.

• Request transfer of your information where applicable.

• Withdraw consent where processing is based on consent.

To exercise these rights, please email fran@claritybusinesses.com.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Website: www.ico.org.uk

9. Keeping Your Information Secure

I take reasonable and appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

While no method of electronic storage or transmission can be guaranteed to be entirely secure, protecting the privacy and confidentiality of client information remains a priority.

10. Links to Other Websites

This website may contain links to third-party websites. I am not responsible for their privacy practices or content and encourage you to review their privacy policies separately.

11. Changes to This Policy

I may update this Privacy Policy from time to time to reflect changes in my services, website functionality or legal requirements.

Any updates will be published on this page, together with the date of the latest revision.

12. Contact

If you have questions about this Privacy Policy or would like to exercise your data protection rights, please contact:

Fran Kershaw
Executive Coach | United Kingdom
Email: fran@claritybusinesses.com
Website: www.frankershaw.com